Organization
Professional services firm with 200+ employees across multiple locations
Challenge
Optimizing hybrid work model for equity and effectiveness
Timeframe
6-month optimization period
Initial Challenges.
Post-pandemic, the firm adopted a hybrid work model but struggled with maintaining equitable experiences and effective collaboration between remote and in-office workers.
Inequitable Meeting Experiences
Remote participants struggled to engage effectively in hybrid meetings, leading to reduced participation.
Underutilized Collaboration Tools
Teams weren't maximizing available digital tools, causing communication gaps and inefficiencies.
Ineffective Office Time
In-office days lacked structure, resulting in missed collaboration opportunities.
Meeting Experience Satisfaction
Key Insights Uncovered.
Collaboration Effectiveness
Meeting Dynamics
Remote participants were 40% less likely to contribute in hybrid meetings compared to in-person attendees.
Office Utilization
Only 30% of in-office time was spent on truly collaborative activities that benefited from face-to-face interaction.
Digital Tool Usage
Teams were using only 45% of available collaboration tool features, missing key opportunities for enhanced remote work.
Solutions Implemented.
Hybrid-First Meeting Protocol
Implemented 'remote-first' meeting practices with dedicated facilitators and digital participation tools.
Structured Office Days
Redesigned in-office time to prioritize team activities and collaborative work sessions.
Enhanced Digital Workspace
Standardized digital tools usage with clear guidelines and training for optimal collaboration.
Office Day Utilization
Outcomes.
Remote meeting satisfaction
Tool adoption rate
Collaborative time in office
Hybrid work satisfaction
Key Learnings.
Intentional Hybrid Design
Successful hybrid work requires deliberately designed experiences that consider both remote and in-person participants.
Purposeful Office Time
In-office days are most effective when structured around collaborative activities that benefit from face-to-face interaction.
Tool Optimization
Full adoption of digital collaboration tools with clear usage guidelines significantly improves remote work effectiveness.
Team Perspectives.
"The new meeting protocols have made it much easier to contribute meaningfully as a remote participant."
"Having structured collaboration days has made our office time much more productive and meaningful."
"The improved digital workspace has made collaboration seamless, regardless of location."